First National Bank
CAN NEVER GET SOMETHING DONE SIMPLY!

My wife & I are redoing the way we budget. We are applying for new cards on certain accounts I have in order to delegate different spending.

My FNB Cheque Account was 1 delegation. Discovery Credit & PetroCards the other. I needed to apply for new cards on those accounts for my wife (as I already have).

FNB always advertise (even if you complain) that you can do everything online. So I logged on, tried to apply, and I assumed I would be given the option to fill in my wife's details. Option never came, I ended up applying for a new cheque account in MY name because I assumed "confirm" might give me another option. It didn't.
I phoned the Call Centre. 3 phone calls later and I still can't get what I want and am told to go into the branch (which always keeps me waiting).

DISCOVERY on the other hand! I phoned them, and with ONE 5 minute phone call they had all my wife's details and 2 new cards are on the way!

WHAT A PLEASURE!!! SUCH STARK CONTRAST TO FNB'S PATHETIC SYSTEMS!

I know Discovery is a subsidiary of First Rand but really, FNB could take some serious lessons.

FNB, YOUR BUREAUCRATIC CALL CENTRE SYSTEMS ARE USELESS. I DREAD HAVING TO PHONE THEM!!

Company: First National Bank
Country: South Africa
City: KZN

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