MiWay
Made to hold for over 5 minutes and then dropped

Dear MiWay,

I called about 5 minutes ago and I spoke to a gentleman (didn't get his name), but my call was about cancelling the MiSmart cover on my policy number: 295892. The gentleman asked me why I was cancelling, and I told him why. He then said he was transfering me to the "people" who would help me.

I kept holding the phone with the MiWay song playing (my airtime mind you), and after about 5 minutes, my call was dropped, just like that.

Can I please get a response to confirm that my policy has been cancelled as I'm not interested in someone who will try to ask me why (as I already told the gentleman I spoke to), and try to convince me to change my mind.

I'm hoping for a speedy response.

Regards

Company: MiWay
Country: South Africa
City: Head Office

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