Standard Bank
Nobody Knows what theyare doing

I contacted Homeloans to arrange cancellation of a cession on a policy and replace the policy with a new policy. I was told what do do to make the arrangements which I followed to the letter. When I called to follow up I was told something completely different. When I tried to deal with the email system, I was sent the same email basically telling me to stuff off and do what they want. When we called a third time as requested, we were told to start the process from scratch.

Poor show that you don't know what you are doing and that your staff are so incompetant

Company: Standard Bank
Country: South Africa
City: Homeloan

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