Absa
Lack of Empathy and Bad Service

My mother died 10 days ago and desperately needed help changing my FICA address. Only to be told, by the lady sitting at information, that my boyfriend who works ridiculous hours would have to come into the bank with me, in order for the Bank's Commissioner of Oaths to approve the Bank's Affidavit.By this stage, I was in a flood of tears, and hyperventilating.

When I proceeded to produce my ID, a letter from my boyfriend, his ID and explain that they could verify all his information on the ABSA system, as our home loan, his bank accounts, etc are all with ABSA, I was told that unless I follow procedure this woman would freeze my account.

This made me reach my breaking point. Do I bank with BEEP bank?!?

If I hadn't have gone to another ABSA, where a lady called Jan understood and rectified the situation, I would have moved my account then and there. My family reckons I was too kind to them in the first place. I would be inclined to agree, however, this is NOT the first time I have had shocking service from ABSA Northgate. Do they have robots working there?!?! Are they trying to encourage people to leave? They are clearly the reason for the BEEP bank advertising campaign!!!

Company: Absa
Country: South Africa
City: Northgate

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