First National Bank
FNB grown to be BIG HEADED, overselling themself

FNB - you ARE overselling yourself OR you have now grown to be BIG HEADED with the global recognition for being the innovative bank.
You have an internet system that's not working for changing your online info - reverse you back to phoning some cheese head that can not help you and they then compete on how many times they can switch your trough to the wrong division and how long they can keep you on like wasting your money. You then visit the bank and staff can not operate their equipment / computers and after 60min you get a response - sorry I cannot help you. You log a call /complain on their website and never gets a respons
You meet with the branch manager named "innocent" and after 2 hours in the bank you get a response = sorry I can not help you. FNB - I have recently changed from ABSA for you guys due to there floorless bad service record. I have spent more time in your banks and money on the phone the past 3 months than what I have spent the past 12 months with Absa. I'm cross with myself changing to you guys and cross with myself breaking your advertising unit and desk at the incompetent consultant wasting 60 min of my time only to hear - I can not help you.

Company: First National Bank
Country: South Africa
City: Centurion Lifestyle

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