Capitec Bank
Card Skimming claim declined

On 14/12/12 I got 3 sms's from Capitec that money had been drawn from my bank account, 1st amt R2000, 2nd amt R450 & final amt R550. I was only aware of R450. The 3 sms's came at once, between 10 & 15 minutes after the last transaction had been done.
According to a statement, other 2 transactions done in Mamelodi.
4 weeks after incident, I finally got sms from Capitec to advise "... Capitec unfortunately denied your claim of (R2550.00) as Card Skimming. We opted to send an SMS because we tried but could not contact you. Your ref No:6487341. Info 0860102043..."
No reason supplied, so I called the call centre & was told that no evidence of card skimming could be found.
So what they are effectively saying is either that I managed to teleport myself from Mamelodi to Elarduspark & back again to Mamelodi to do the transactions myself OR that I was complicit in arranging a duplicate of my card to be manufactured & for money to be drawn by a second party in Mamelodi. The 1st is physically & scientifically impossible & the 2nd, while humanly possible is simply not true.
I have always been impressed by Capitec & have strongly recommended them to many of my friends & family, but now?

Company: Capitec Bank
Country: South Africa
City: Customer Care

  <     >