Capitec Bank

I have been with capitec for 5 years in December I deposited my hard saved money into my Capitec account. On the 22 an amount of R16 000 was withdrawn from 11:52 to 12:10 amounts of R2000 per transaction the whole time I have my card with me and fast asleep when I saw the smses I rushed to Jabulane to lodge a complaint I was told it will take 14 days to investigate. After 14 days passed I called and even went to the same branch got the same answer "still under investigation" on top of that I was told that their forensic had been closed for December and that my case was not the only one as it was December cases like that were many.they took my card and cut it in half and issued me a new one after 30 days I received a call from Portia at Capitec Bank who told me that my money wasn't going to be reimbursed because the is no evidence that the card was skimmed I might have used it to withdraw money and claimed it plus if the transactions were all my money would have been taken not only part of it so with that regard they are not going to refund me. I am so hurt and humuliated that she could think that of me instead of getting help she twisted this and made it my fault.

Company: Capitec Bank
Country: South Africa
City: Jabulane/Soweto

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