Absa
WANT TO CLOSE MY ACCOUNT DUE TO PATHETIC SERVICE!!

I'm writing this report on behalf of my mum as she doesnt have access to internet. On the 31/01/2013 she went to the Ladysmith Branch office to set up her internet banking limits & beneficiaries on her account. The lady that created it misinterpreted her & created an account with the incorrect bank. At the age of 50, you would trust client service to do the correct things. She then proceeded to make a payment to this "incorrect" account in order to settle an ABSA credit card.2days later when trying to close the ABSA account, she was told that the payment was not on the account. This was strange as ABSA to ABSA should reflect same day. After making numerous calls to the call centre, they advised her to send an e-mail to missing payments. A few days later she received a response stating that the payment was made to an FNB account. She contacted the call centre again who asked her to send another email to digital. Digital sent a response stating that she must phone FNB to reverse the payment. She phoned FNB who indicated that their credit card numbers dont begin with 5 so the payment should have reversed. ALL I WANT IS FOR ABSA TO REVERSE THE PAYMENT!! IS THAT SO DIFFICULT???!!

Company: Absa
Country: South Africa
City: LADYSMITH

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