First National Bank
Disappointed client could have been

Last week Thursday I reactivated my account. The lady told I'll get the new card in 3-5working days. I did not get a call or sms, I just came from the bank now and the Collections lady says my account was closed due to no money being in the account... same day. I was not told this. I told this collections lady I was not advised, when I tried to transfer money out of my own accord the following day, I got an error account was not active. I obviously assumed it will take a while to activate. The sad thing is that I am supposed to re-activate, spend all that time and documentation allover and the manager just stood there without offering any assistance. How is this "convenient and efficient"? I obviously refused and again the manager just stood there and let me walk... wow! You're loosing a client over documentation submitted already but someone from your bank just omitted the important thing and you somehow cannot help. Wow! Sadly for that Manager I was not in the mood to throw tantrums and put that queue at a stand still. Bravo for your great customer service, highly worthy and convenient. NOT! Disappointed client could have been

Company: First National Bank
Country: South Africa
City: Claremont, Cnr Dreyer St

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