First National Bank
Inconsistent sales and services

Called in to apply for an increase in credit limit on my credit card. Im offered the maximum amount based on my income, I decline thinking I would not need that much, and choose a lower amount.
No documentation was needed, and immediately activates the increase. Im happy.
A month later I realise that I would need more money as the flights are more expensive than anticipated.
Call in again to FNB credit card division, and request a further increase on my credit limit.
Only this time I go through a different process and I am told that my application will take 2-3 days to process and that I need to supply my payslip and a signed agreement. I advice the consultant that I did this before and did not need to provide docs and wait 2-3 days, she advises that all increases follow this process.
I call in 3 days later after no contact. I am now told that the credit is calculated on my cash comp and not gross on payslip and they offer me less.
I ask to speak to a supervisor who I explain what has happened and that I am unhappy he confirms the same and advises that Sales dept did the first increase and thats the reason no docs was needed.
No consistency to service provided = Unhappy

Company: First National Bank
Country: South Africa
City: Credit Card Division

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