Absa
ABSA refuses service despite valid ID

A few years ago ABSA contacted ME to offer me a Credit Card. I took the offer as it seemed reasonable at the time. Since the beginning I struggled with ABSA on poor Communication and bad service. In the beginning of this year I decided to start a flow with ABSA again, and what a mistake!

Last week I initiated Internet Banking on my Credit Card. 2 Days ago I made some sort of unknown mistake with my log in and now I'm locket out of my Internet Banking.

Yesterday (2013/02/07) @ 15:00 I went to ABSA Waverley with my ID book and account detail to have the IB reset. A blond Caucasian lady assisted me, however I was refused service because ABSA wanted the physical Card. My ID was not good enough. I don't keep my Credit Card with me unless I plan to shop, which I'm sure plenty of people do! Once again a poorly designed system makes me realize why I never wanted to open more accounts with ABSA in the first place.

Now I have to take time off from work AGAIN, to go to the branch AGAIN to have something simple straightened out. I'm not going to struggle with call centers and emails to complain and get results only weeks later!!!

I need the IB reset urgently, and PROPER service from ABSA!!

Company: Absa
Country: South Africa
City: Waverley

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