Standard Bank
More than 6 months taken and query not resolved!!

I took out a new bond with Standard Bank in July 2012. When I received SMS that bond is registered I called bank to ask about depositing savings in access bond. They INCORRECTLY advised bond is only active from Sept. When I got my statement I saw that I paid a lot of interest which I could have saved if I deposited my savings into access bond. Upon calling complaints centre, they undertook to investigate. It took them 4 months to find recordings. I have called them more than 20 times and sent many emails to consultant, only to be told it will be resolved. In January it seems they found recordings that proved that I was incorrectly advised. They then wanted proof that I had the money in July (as if I am trying to them). In any case I supplied such proof and then no response. Now I get a message from consultant who is going on leave for 3 weeks and his substitute wont respond to my emails. Talk about pathetic service!!!

Company: Standard Bank
Country: South Africa
City: Customer Complaint Dept

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