Standard Bank
Require access bond and internet banking

My wife recently obtained a home loan thru Standard bank. All good and well, but when she enquired about getting an access bond, she was told that she would have to have a cheque or savings account with Standard Bank otherwise the access bond would not be an option for her. The same applies for internet banking. Every time she needs to check anything on her home loan account, she has to call a call centre, hold on until the call is eventually attended to, and answer a ton of questions before getting down to the reason for her call - this takes upwards of 20 minutes each time. This is about as un-user friendly as it can get. Why cant she get an access bond (the bond is less than a year old and she has already paid almost half of it off, so she is an excellent credit risk) and, more importantly, why cant she get internet access to her home loan account? Goodness knows, they are charging her enough!

Company: Standard Bank
Country: South Africa
City: Bond center

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