First National Bank
Blatant dishonesty to look good on social media

RB Jacobs likes to pretend he is there to help. He tries (and fails) very hard to be funny. But I am not laughing. He outright to me in order to try to protect FNB's reputation (which is based on fallacy) on social media. About a week ago, my husband & applied to FNB for a home loan. My husband received a call to say he automatically did not qualify because he had not been self employed for more than 2 years, i.e. there was an automatic disqualification without the consideration of other factors. I complained about this on social media site Twitter. RB Jacobs responded that there was no such thing as an automatic disqualification & that someone would consider the factors, he then made a few patronising comments and asked me to mail him. I did this on 4 Feb, including ALL the app details. I received confirmation from him & another person that the complaint had been received. Then I heard nothing. On 6.2.14 I sent RBJ a tweet asking why I'd heard nothing. He asked me to send EVERYTHING AGAIN!!! Unbelievable. Then I get a mail this morning saying that the app is automatically declined for the original reason. RB Jacobs is a blatant.

Company: First National Bank
Country: South Africa
City: Home Loans

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