Makro
Why bother with social media?

It's disappointing to say the least, that a large retailer such as Makro has made use of social media, such as facebook & twitter, but that they fail to respond to tweets by customers. Having had a pleasant experience with Telkom when reporting a fault & having it resolved in good time, the same can't be said for Makro. Telkom has managed to exceed my expectations where Makro has fallen horribly short. After tweeting a complaint, it was not even as much as acknowledged let alone dealt with in a constructive manner. Why bother with social media if you aren't responding to or listening to customers?

Company: Makro
Country: South Africa
City: Milnerton

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