First National Bank
Very poor service

I applied for a home loan from FNB (through my banker) and other banks on the 13th of January 2013. FNB provisionally offered me 100% finance i.e. before property valuation. After valuation I was offered a quotation for 100% finance @ 10.3%. My banker advised not to sign the quotation as she was to send the final quotation. After a week instead of getting a final quotation, I was told that I would only get 50% finance unless I provide proof that I applied for an ID. I did provide that proof and also got confirmation form FNB exchange control that I am to get all banking services as a permanent resident. Now I am still waiting for a final approval from FNB. My offer to purchase effectively expires tomorrow (07-Feb-2013). I am frustrated because I let go other offers from other banks thinking I got a deal from my bank. Please help!! Every time I call my banker I am always told that credit division is working on it.

Company: First National Bank
Country: South Africa
City: Credit Control

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