Standard Bank
Failure to process request

My cheque account has been in credit since 2012 confirmed by Jessie 06.02.2014, my revolving credit is outstanding with less then then the credit amount. A request has been submitted September 2013 to move the credit to the outstanding account. I phoned and requested again 29.01.2014, they confirmed this will be resolved in a week. To confirm I phoned 05.02.2014 and was told that I will received feedback before end of business, which did not happen. I had to phone again 06.02.2014 of which Jessie confirmed that Brenda submitted a query to admin and it will take another 3 days before I will get feedback. It seems as if I'm not paying my account when I have received confirmation that the revolving credit account is in credit.

Company: Standard Bank
Country: South Africa
City: Rustenburg

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