Absa
SMS Notifications

What do we as Retailers do when a customer receives an SMS payment notification for a Declined or Error Transaction? We have had numerous and the customer feels he has paid, when in reality the money is sitting with the respective bank. I have personally been sworn at and even almost been hit.

The question is, why does a customer get a confirmed payment SMS when there is error or Declined message on the point of sale?

This problem needs to be resolved.

Company: Absa
Country: South Africa
City: Head Office

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