First National Bank
Forex not transferred or reimbursed

On 29 November 2013, I transferred a sum of money from SA to an overseas account. The money was taken off my SA account, along with service and transfer fees. The money failed to reach the intended account, and after issuing a complaint via email a further amount was deducted from my account on the 30 December 2013. I went into an FNB branch and enquired about the additional fee and also the money that had 'gone missing' on the 29 November, and after a phone call to Forex in JHB, the bank advisor ensured that they would get back to me. I have since sent another email, however I have heard nothing. Money has been deducted twice, but where is it??

Company: First National Bank
Country: South Africa
City: Forex

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