First National Bank
Non-existent service

Monday I opened an FNB account online, it seemed so painless and wonderful at first.

Firstly, I applied for a credit card. I sent my documents to the required email address, password protected. I included instructions to call me on my contact number for the password. Unfortunately I missed the call. I sent the next day I sent the documents again with apologies for missing the call.

Later I called in to provide FNB the password since I have not received a call again. I was told that no documents was received. Which is not true. I already sent it TWICE with instructions to call me on my contact number.

The next day I received an SMS inquiring me to provide my documents which I have already provided. I emailed the card outstanding documents a message notifying them I already provided the documents and that I am awaiting a call from them.

Secondly, I did not notice this at first, since I would never have expected such an error. Yesterday when I logged in, I noticed that my surname is spelled incorrectly. I called the number... and I must go to the branch to fix it.

I know I input my surname correctly. According to FNB there is an hyphen, which is supposed to be a space.

Company: First National Bank
Country: South Africa
City: South Africa

  <     >