MiWay
Handling of Claim

My vehicle was broken into last week in broad daylight at a busy parking using a so-called "Jamming device" & suffered a GREAT loss. I lodged a claim on 23 Jan. When lodging the claim the agent I spoke to ACKNOWLEDGED this type ofbreak-in is now quite common and even told me how the go about this. Needless to say, I supplied the required information, phoning back more than once to give more information that will help expedite the process. This week I had to phone numerous times, leave countless messages for the agent, email numerous times asking for feedback as I can't work without my laptop and was greatly inconvenienced without the things that had been. Today I get a call from another agent informing me the claim has been rejected & that I would receive a letter to that affect. I'm still waiting. My big problem is that IF I was not covered for this type of loss, why not make it clear when lodging the claim? Then I would not have had to suffer the inconvenience of not being able to WORK for a whole week. This creates the impression that once the claim amount had been determined Mi-way decided they didn't want to pay then looked for a appropriate reason.

Company: MiWay
Country: South Africa
City: Johannesburg

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