Nsfas
DEBIT ORDER COMPLAINT

Hi,

Please see below complaint which was forwarded to your [Email Removed]

I have received both a delivery and read request at 8.59am and no one has bothered to contact me regarding.

I have spoken to Monette from the NSFAS call centre (0860 067 327 - call duration 15.33mins) who has advised the following:
o That she is not able to view the debit order.
o That I go into my bank and do the reversal

My questions to you are:

1. Why was a debit order issued when I have settled my account?
2. How are you not able to view a debit order you have taken off?
3. Why should I have to inconvenience myself to get MY money back?

This is completely unacceptable and I demand a return of funds before close of business today or further complaints will be sent.

Nicole Adams
074 116 4395

Company: Nsfas
Country: South Africa
City: WESTERN CAPE

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