Standard Bank
Negligence leading to potential!!!

On the 11th of December 2012 I contact SBSA VAF to change my debit order due date from the 30th to the 25th only to discover that the finance agreement has been loaded incorrectly. The person that has been registered and address details do not belong to me however SBSA VAF has been debiting my account since the first month when I bouoght the vehicle. What is also strange is that this was a brand new vehicle, so there was no change of ownership. I contact the bank two months later (05 February 2013) only to be informed that they cannot change the details because the contract details display another person. Nobody has had the decency to contact with feedback and furthermore they continue to debit my account even though the registered owner (according to SBSA) and the debit order details vary. Furthermore they confirm that they have changed the debit order due date from the 30th to the 30th and when I ask the consultant how can he say he has changed the debit order date when its always been the 30th, he says he is going to escalate the matter. My reference numbers for all my calls are: 51095617; 51096321 and 51756228.

Company: Standard Bank
Country: South Africa
City: Vehicle and Asset Finance

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