Standard Bank
UNPROFESSIONAL

ON THE 15TH OF JAN I WENT INTO THE GLEN ACRES BRANCH TO REQUEST CARDS AS I MIS- PLACED MY CARDS.

I RECEIVED A TEMP CARD AND TOLD THAT I WOULD NEED TO ORDER REPLACEMENT DEBIT & CREDIT CARDS!

FIRSTLY WHICH IS APPALLING IS THAT I HAVE TO PAY R110.00 EACH FOR THESE CARDS!
SECONDLY THE RUDE CONSULTANT AT LOST CARDS REFUSE TO ISSUE THE CARDS AS I ANSWERED TWO SECURITY QUESTIONS INCORRECTLY!
IF STD BANK DOES NOT UPDATE THEIR RECORDS APPROPRIATE & TIMOROUSLY WHERE DOES THE FAULT LIE???

THE BRANCH CONSULTANT TOLD THE LOST CARD CONSULTANT THAT SHE IS STANDING WITH ME AND COULD IDENTIFY THAT IT WAS ME!

I DONT HAVE ANY CARDS TO UTILISE MY OWN FUNDS!!!

BUT I HAVE RECEIVED A LETTER STATING THAT ALL FEES TO BE INCREASED IN 2014!!!

THANK YOU ONCE AGAIN FOR THE UNPROFESSIONAL SERVICE!

Company: Standard Bank
Country: South Africa
City: GLEN ACRES

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