Old Mutual
Incompetent Staff dealing with queries

I wonder how Old Mutual is able to keep the clients happy when they offer such service. We sent a document through to them on the 13/1/2014 and on the 17/1/2014 we confirmed with their call centre that they have received the docs and will process payment. Lo and behold, as it usually happens with Old Mutual, we receive an email from one H Van Rooyen who says they have not received required docs, and if not received within 14 days, they will close this request, and we will have to re-submit the whole application. Now, it is unfortunate that the people Old Mutual hires are lazy to do their jobs as, if Van Rooyen had bothered to scroll down, he would have seen the docs required are there and he shoud have processed. He has now cost my client two extra days of not receiving his funds, which he very much needs. I am just at a loss for words as to where they get these incompetent people that they do not even bother to train. I hope me having posted this here will get someone with the know how to urgently process client's payment.

Company: Old Mutual
Country: South Africa
City: Cape Town

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