Standard Bank
Overdraft Facility

I called the Standard Bank call Centre in December 2014 requesting to have my overdraft facility to be activated, the consultant advised that someone will contact me within 48hours to process my application, which they did but however I was not available and they were advised to call back which was never done. On the 20 Jan 2014, I called the call centre again and the same procedure followed and on the 22 Jan 2014 an agent called and advised that they won't be able to assist as my proof of residence is not updated. I find this very inconvenient as I received a Credit card from the bank in August 2013 and I was never requested to present documentation relating to my proof of residency

Company: Standard Bank
Country: South Africa
City: BRIARDENE

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