Absa
No Feedback and action to finalize claim

Claim number 2499851.
In summary:

The damage was reported on 29 November.

On 17 December discussed with both Absa and Digicall in respect of the assigned service provider. The option to re-assign the work to another service provider was discussed. Digicall and Absa indicated that I can submit three quotes as well as the invoices for temporary repairs. It was indicate by Vaugh from Absa that Elsabe Jacobs will be responsible for the claim and all docs need to be submitted to her.

All relevant documentation (quotes, photos and invoices) was submitted on 27 December and as on 14 January it was not finalized. After telephonic discussion with Digicall and Absa on the 14th, it was established that Elsabe is only a manager of the call centre and not responsible for the finalization of the claim. I was referred back to Digicall who are responsible for the claim. I received 2 e-mail addresses and all docs was again re-submitted on the 14th.

Did getcommitment from Digicall, that the claim will be resolved by not later than 16 January 2014. This did not take place and further e-mail correspondence was ignored.

Not even correspondence to AIS Complaints are having the desired effect

Company: Absa
Country: South Africa
City: Insurance

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