Absa
NO COMUNICATION, VERY BAD SERVICE AT CALL CENTRE

After continuous topping up of the swimming pool, I decided to empty the pool to look for cracks. large cracks found and registered a claim with absa. On 15/01/2014 Elyte Chem assessed the pool. On Monday 20/01/2014 I phoned the call centre for a update on the status of the claim and a copy of the assessment. I had to leave a message as all the AGENTS were busy, no one phoned me back. Today after being cut off twice ended up by leaving a message again and was promised a call back within 30 minutes, I'm still waiting. This time the operator asked me to provide him with my banking detail so that they "ABSA" can deposit money into my account. He did not have access to the system as he is not an AGENT, but he needed my banking detail to provide it to next available agent who would have phoned me by now. This was after I gave him my claim nr. my cell nr and my full names. I know that with the storms of the last few weeks the call centres must be flooded with queries, but call back if you promise or set up a site where your clients can log in and view the status of their claims.

Company: Absa
Country: South Africa
City: VAAL

  <     >