Discovery Card
Zero Follow Through / Implementation

This saga has been going on for longer than the space here allows. I have been trying to get a new card issued since last year. I need to change my surname from maiden to married, and the process that has ensued is nothing short of ridiculous. I have since been delivered two replacement cards - both bearing the incorrect surname, despite all documentation (marriage certificate and new ID) having been submitted. After getting no where with the Card division, I visited the Walk Inn Centre. Thershen Naidoo assisted me, and personally sent a mail, requesting a new card. No response (other than the automated reply with a reference number - I have several Ref numbers now all for the same query). I then revisited Thershen, so he would lodge a complaint on my behalf due to the lack of follow through. He then re-attempted to apply for a new card on my behalf (yet another reference number was received). All this time, the Card division had no record of the Marriage Certificate that had been sent through multiple times. I then emailed a complaint to Mujeeb Bray. I received a courtesy call but no follow through. I have had the same problem across all divisions of Discovery. Zero Implementation!

Company: Discovery Card
Country: South Africa
City: JHB

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