Standard Bank
Negligence with transfer to account

On 30-12-2013 My wife needed to transfer R10, 700 to purchase a grasscutter. She is technically blind so the cashier typed up all the information from the e-mail provided. She said nothing, took the report to the supervisor who obviously OK'd the transfer EVEN THOUGH THERE WAS A "FLAG" ON THE ACCOUNT. We expected the money to be transferred to LLG Farms as that is who we thought we had been dealing. Instead it went to NDI Group and Nhlapa Trading. Three days later we reported the and it was logged by Carol Griesel on 03 01 2014. At this point we hadn't been informed of any suspicious activity on that account. We then reported the to Meyerton Police who gave us a case number of 25/1/2014. We have heard nothing from Standard or the police.
We think that Standard should reimburse the money as they knew the account was dodgy and that they held both accounts. Also an apology to my wife for the misery she has suffered due to the loss of this money. We are pensioners and trusted Standard to look after us

Company: Standard Bank
Country: South Africa
City: Meyerton

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