Dial Direct Insurance
Bad Service from Dial Direct

I logged a claim for a laptop and camera that was accidentally damaged when it was knocked of the table by my 5 year old son. The agent agreed that it fell under home content and arranged for the items to be collected on 13 December 2013. On 27 December I received an email to rate their service, but I had no feedback since the items were collected so I rated them poor. Then an agent from Customer Experience Management section contacted me and informed me the claim is not valid and that they will return my goods and that the agent will contact me to arrange. Till now and after several email queries to Tshidi, who escalated to the agent and his manager I have received no feedback. As the agent agreed it is a valid claim when I logged it and the items subsequently picked up to be repaired/replaced I demand that Dial Direct honor this agreement as they clearly does not intend to return the damaged items to me.

Company: Dial Direct Insurance
Country: South Africa
City: Pretoria

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