Standard Bank
No response to complaint

The post below is my original post, i've had no call from you guys, the R115.00 fee has not been reversed and I'm still getting collections calls...

I recently paid up an RCP (Loan) that i had with standard bank, I called the customer contact centre and spoke to Jolene for closure, Jolene said no problem she will send it to her admin guys they will close the account, in December a debit order goes of for payment for the RCP that has been settle, there was no money in the cheque account so the debit order returned unpaid and i was charge, now I am getting phone calls to tell me that my cheque account is overdrawn, i also spoke to Lazeress who is a Teamleader in the CCC who said he will reverse the fee's, nothing has been done yet, this morning i get an SMS telling me legal action will be taken against me, plus i get calls from a automated system telling me that my account is overdrawn, these calls are made to my office number as well and my colleagues answer my phone and now know I am overdrawn, I'm not sure how legal these calls are and will be reporting it to the ombudsman, standard banks services has rely deteriorated in the last 2 years, Standard Bank Moving backwards.

Company: Standard Bank
Country: South Africa
City: Complaint Resolution Centre

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