Standard Bank
10/10 service delivery FAIL

Going to collect my Standard Bank Card:

Drive to mall: 10 minutes
Park and walk to branch: 5 minutes
Wait in enquiries queue: 20 minutes min.
Hand over ID, wait for clerk to find it on the system, go and fetch the card, enter more info on the system, print out form, sign form, receive card : 5 minutes min.
Walk back to car: 5 minutes
Drive back to work: 10 minutes

Total time out of my day: 45 minutes minimum

As a comparison, my FNB card was recently renewed and it went like this:

Received a phone call that the card would be delivered and to confirm the address: 1 minute
Two days later the courier arrived and I showed my ID and received tha card: 1 minute

Total time out of my day: 2 minutes

I am 52 years old; I am the owner of a multi-million Rand business; am a Prestige customer and have been banking with the same bank for over 30 years.
Do you think it right that I should stand in a queue for half an hour? Do you think it right that I should even take time out of my day to collect a card? Does your CEO stand in an enquiries queue to collect his cards? I don't think so, so why should I? Is he any better than me in your eyes?
"Moving Forward? " I don't think so.

Company: Standard Bank
Country: South Africa
City: Card division

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