Absa
ACTS

On the 29 January, I applied on line for an overdraft facility, all went well and electronically got a message that an Absa agent will contact me to further process the application. On the 30th Jan around 08h35, I received a call from Emily to verify my status using my personal details including my bank account. At arounf 13h34 the same day an sms from my phone showed a withdrawal happening of R 1 022.06 from Doctors Inn. I immediately tried to call the bank as i was at the office at the time, unfortunately i couldn't go through customer service, I then tried to login to try and stop the account from going through and i had limited resources to do that, eventually managed to get through on the 31 Jan 2013 which i stop my card. I was also advised to go to the branch to report the matter. At the branch i was assisted by Mr Tshepo Mtshepo to complete the documentations and log the call for internal investigation as this is a matter. He then told me that an absa agent will call within 24hours to make follow-up. To this date i haven't received a call and or follow-up on the matter. Clearly my details were internally distributed by to a third partly, I want my money back.

Company: Absa
Country: South Africa
City: San ridge Midrand

  <     >