Budget Insurance
Over a month just to assess my vehicle!!

I experienced a vehicle fire in late November. I had been working on the vehicle and it was parked in my driveway when the fire started - it seems it was something electrical.

In late November, after I had lodged my claim, Budget sent a towing company to fetch my vehicle. I was advised that it was booked for assessment on 03/12.
On 05/12 I was advised that Budget was still waiting for the assessors report.
On 10/12 I was advised that the assessor required a specialist to look at the vehicle.
On 13/12 I was advised that the vehicle was uneconomical to repair.
On 23/12 I was advised that the assessor would contact me. (10 days!!!)
On 03/01 I was finally contacted by the assessor. (And asked to complete further documents). I was told that the specialist would be looking at my vehicle on 08/01.
On 06/01 I completed the documents required.
On 09/01 and again today, I have emailed a request for an update and received no reply.

Basically, it's taken nearly 6 weeks and I still don't know what's happening with my vehicle.

Company: Budget Insurance
Country: South Africa
City: Durban

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