Standard Bank
Standard Bank service to say the least

My debit card was cloned somehow and R3, 220 was withdrawn on the 14th December 2013 at 9:30pm. I called the department and reported my case immediately upon receiving the withdrawal sms. I was promised that I wil get feedback by the 27 of Dec 2013. On the 27 nothing happened and I was on the call waiting for over an hour only to be told that I need to complete an affidavit and send copies of my cards as proof that i had my cards in my possession. I waited for the affidavit forms to be email to me by the bank and nothing came through. I called again on the 30th to check progress, only to find that that call centre agent had made an error on my email. I gave them the correct email but still nothing came through. I called again on the 2nd of January 2014 and still they had the same incorrect email. I requested to speak to the supervisor by the name Caleb, later to Rasack at the call centre and he promised to send the forms. I was promised that someone from Investigating team will call me. I did not receive a call from anyone from standard bank. I called again after submiting the afdavit 3 days later and no one could tell me what is happening. The service stinks & .

Company: Standard Bank
Country: South Africa
City: Services

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