Bridge Loans
Debit order issues

I took a loan with Bridge loans last year and advised them that I was getting paid on the 20th of the month and my debit order should go through on my pay day. I spoke to Scholar who forwarded me documents that I signed in 2011 when I took my first loan which is the offer to take up credit and on page 2 she referred me to the exceptions which she said I signed. I am querying this as I signed the last page and no one explained that my account will be debited 3 or 4 days prior to my salary coming into the account. It is affecting my account and future credit as I am in the process of purchasing a house and due to having unpaids its affecting my credit risk score. The electronic payment instruction which was signed at 4:27 supercedes the offer of credit and specifically authourises debit on the 20th. If this cannot be resolved amicably I will have to forward the document to my bank and ask them to cancel the instruction and payment will be made by me electronically or to your offices.
I feel that as a company you do not care about the same customers you offer finance to

Company: Bridge Loans
Country: South Africa
City: Johannesburg

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