Capitec Bank
No customar care

Good day.

I copied a letter from another user which i believe has the exact problem with Capitec as what I have.

I do have an loan account with Capitec which were opened early this year and the debit order goes off early before my salary is reflecting in my account which leads to an unsuccessful transaction and in the same time reflects badly on my payment profile. I've spent many hours inside the bank and on the phone trying to get them to understand with a response of some manager will get back to me with an answer. Currently I am still waiting for that service..Failed!!! Within this process they emptied my saving account from capitec itself to get their money WITHOUT my approval.!
"I was informed that it is not possible to change the debit that and that it would not affect my credit score. Even though my debit goes off early and pushes my account into the negative.
You will change the debit order date for me or:
-I will go to the NCR
-Newspaper
-Legal action.
This is affecting personal well being, which is illegal. You are maliciously affecting my credit score and blaming it on a IT system. I will not allow this to continue.

Either change the debit or cancel the debi

Company: Capitec Bank
Country: South Africa
City: South africa

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