Standard Bank
Moving backwards in terms of service

We lodged an insurance claim in October for leaking pipes in the wall of our bathroom. We were given claim number 13/071921 and Drain Geyser were sent to assess. We were then told that the leak was not the pipes in the wall, but the taps. The plumbing portion of the claim was then finalised without any work being done. We then arranged, at our own expense for a Contractor to replace the "leaking" taps. In order to change the taps the wall had to be opened exposing the pipes. It was then found that the galvanised pipes were in fact leaking. Contact was finally made with Standard bank after various lengthy calls 18 - 30 minutes at a time waiting for a consultant to answer. We were then told to send a report through to Phena on 7.01.2013 and we would be assisted within 24 hours, which we did. An email was sent to [Email Removed] & [Email Removed] 72 hours later, more phone calls and 3 more emails (2 of which to: [Email Removed] - and still NO response at all. In the meantime because of the leaking pipes our geyser has been switched off and we have had no hot water for 3 days.

Company: Standard Bank
Country: South Africa
City: Home Owners Insurance

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