First National Bank
Leading in technology but pathetic with service!

Once again FNB comes out tops with pathetic service. Firstly, I ordered a new credit card to be sent to the Richards Bay Boardwalk branch and that was not done. It was sent to a different branch in Richards Bay as I was informed by Randy at the call centre this morning. Why? Was my instuction not clear enough? I even questioned the lady about the branch and she ensured me it would be sent to the Boardwalk branch. Then, I've tried phoning both branches in Richards Bay to check where my card is and there's no answer at any of the branches no matter which option I select from the automated selections. I've been phoning since yesterday!!! Surely, this is not acceptable. I've declined the offer to be upgraded to a platinum credit card and I see now how that was a good decision. I would have been paying higher annual fees for the same pathetic service. FNB can get so much right with technology but cannot get customer service right. When is that going to change?

Company: First National Bank
Country: South Africa
City: Credit card call centre

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