Capitec Bank
Victim: Refund not being processed

I deposited cash into a capitec account holder on the 2nd of December allergedly for custom clearance. I suspected it was a and i called the bank on the 6th of December to find out if i can be refunded my money back. I was advised the account was blocked and referred to forensic department for investigations. However i have to make a police report and call back the bank with a case number, which i did. I was then advised that from the R13000.00 i had deposited R920.00 was left in the account which i can be refunded. I went to Morning Glen branch and did not get service required. I then had to personally contact a bunch of line managers at the head office and the last i was told is the responsible person is on leave and i can only expect a refund after her return around 20 January. Can someone at Capitec assist me get my money back with interest PLEASE. This case is still under investigation but i am not happy with the service i got from everyone at Capitec. I can give more details if the authorities if they are interested in their staffs inefficiency.

Company: Capitec Bank
Country: South Africa
City: Head Office/ Cape Town

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