First National Bank
PERSONAL LOAN FRUSTRATION

Today i had the joy of spending 29 minutes and 40 seconds on the phone trying to understand what was happening with my personal loan account.

I (THOUGHT I HAD) settled my account on the 17 Dec - and called the FNB line to confirm. The lady said she would refund the debit order that was not accounted for and EVERYTHING WAS NOW SETTLED.

I see on my online banking, that it is now BACK IN AREARS. I called and the one call centre woman said i spoke to Sindiswa Ngozi and transfered me back to her.

Turns out that the refund was done TWICE "in error". AND I NOW HAVE TO PAY AGAIN THIS MONTH.
OBVIOUSLY when the refund happened on the 18th - it was during bonus and there was no way to see that it had been done twice.

I REPEATEDLY asked for a EMAILED confirmation - to which she refused to supply, only to give me the recording number:

1211389002956.

At points i actualy had to ask her to stop talking so that i could explain myself. The last time i spoke to her - she said everything was settled. And now i see its not.

I AM SOOO LIVID AND FRUSTRATED.

WELCOME TO 2014.

Company: First National Bank
Country: South Africa
City: Online Banking

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