Standard Bank
Defaulted at ITC while under Debt Counselling

Standard Bank has made a default at ITC against my name while I was still under debt counselling. There is a NCA regulation quoted on the credit report stating that a default must be removed after only 12 months if there is no enforcement action taken. It also states that I was supposed to be informed beforehand about the loading of the default and that also didn't happened. As far as I know there were no such action taken, but the default is still there. It is now already 21 months since it was loaded. When I reported this matter to Std bank, Samantha Ontong was the one responding but she keeps on avoiding to give me the right answers and Std Bank keep on refusing to remove the default. She only says they had acted according to policy but refuses to supply me the details of that policy so that I can check if it has a higher authority that the NCA regulations stated on the credit report.
Although I'm also complaining here after the unsuccessful resolution via e-mail, I an now going to report it to Ombudsman of Banking Services to resolve this matte

Company: Standard Bank
Country: South Africa
City: South Africa

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