First National Bank
Imcomptent Call Centre Personnel

Why do companies not do staff training. I have held on for 20 MINUTES with FNB Card Division. I want to do 2 simple transactions. Change my surname on the account as I am married and have a second card issued on my account - SIMPLE enough!! I received a text stating that FNB had tried to call me, sorry NO missed call. So I called them back with the reference number. I have been passed from pillar to post and have now just put the phone down. 2014 is the year that I will not tolerate incompetence. FNB needs customers more that we need FNB!

Company: First National Bank
Country: South Africa
City: Credit Card Division

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