Nedbank
Agent says she's not a telephone directory

I have just called Nedbank Client Complaints Services, trying to get help regarding an sms which I did not receive from a Mpesa transaction. I spoke to a lady called Yolande, and instead of helping me, she referred me to a Vodacom outlet. Upon me asking her if she by any chance has their number, she then told me she's not a telephone directory. Having not heard properly, I asked if shes just said shes not a telephone directory, whereupon she repeated again that shes not a telephone directory. I am apalled by this treatment. Is this how Nedbank staff speak to their customers?

Company: Nedbank
Country: South Africa
City: Client Complaints Centre

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