Capitec Bank
Access to funds

I have opened a savings account with R200 and that was no problem, I have transacted on the card. I transferred R100 000.00 into the account by EFT from another bank on the 18th, which reflects as a credit, but I have no access to these funds because "the account is new and the amount deposited is over R20 000.00" I was asked to "explain the origin of the funds deposited" which I did by fax to 0860 11142 and the funds would be released. Ref 11032526 and 11028735. The call centre (Leanne} told me today they had no record of my fax, I re-sent the fax this morning and did so at 08h06 . No response. This is after I had in my business account deposited R20 000.00 into an alleged business account in Cape Town at Capitec Bank on a Friday, only to find that when I visited Capitec Bank early on the following Monday that the account was held in Johannesburg by a named Theo Nkosi and the amount had been withdrawn immediately. Yet I deposit R100 000.00 legitimately into a legitimate account and cannot draw on this money after three days. Their system is not consistent.

Company: Capitec Bank
Country: South Africa
City: Fourways

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