Santam
R22000 later and no return from my insurer

YES MAYBE I DID NOT READ THE POLICY DOCUMENT IN FULL, AND MISSED ON CERTAIN IMPORTANT CLAUSES IN THE CONTRACT, BUT FOR SANTUM TO NOT BE ABLE TO ASSIST WITH REGARDS TO INFORMATION ON A CLAIM, AND TO COME UP WITH NOTHING BUT PROBABILITIES TO MY QUESTIONS HAS LEFT A BAD TASTE IN MY MOUTH AND A DEEP HOLE IN MY POCKET.

HAVING PURCHASED THE POLICY VIA TELEPHONE, AND RECEIVED THE DOCUMENTATION LATER, I HAVE BEEN HIT WITH NOTHING BUT RED TAPE IN A ATTEMPT TO HAVE MINOR REPAIRS DONE ON MY VEHICLE.

THE ISSUES REGARDING VALIDITY OF CLAIM DURATION AND CONDITIONAL EXCESS HAVE NOW COME TO THE FORE FRONT AFTER OVER TWO YEARS OF PAYING MY PREMIUMS.

QUESTION? WHAT AM I PAYING FOR IF I AM GETTING NOTHING IN THE WAY OF RETURNS, WHAT IS THE VALUE OF MY PREMIUMS SERVICING, AND WHAT SUPPORT CAN I GET TO RECOVER MY PREMIUMS AND MOVE TO A MORE HONEST SERVICE PROVIDER??

BOTTOM LINE!! NEVER TAKE UP A SANTUM POLICIY OVER THE PHONE AND FIND YOURSELF WANTING WHEN ITS THEIR TURN TO RETURN ON YOUR INVESTMENT...

Company: Santam
Country: South Africa
City: Head office

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