First National Bank
Sorry But there is nothing we can do!

Unfortunately my card started to disintegrate so to speak. I went to the bank to replace my card after my card started to peel of and I had to replace it because of the back strip that came off. I paid the R75 to replace my card just to find out two days later that I cant use it to purchase goods online using VISA. When I went back to the bank to find out what is wrong with the card the staff at the bank where unable to assist me. after 40 min in the bank and the person assisting me and trying to phone who knows who the guy told me that they have issued me the wrong card and that I have to pay an additional R105 for a new card and that I have to wait 3-7 working days for a new card. It is not my fault that they have issued me the wrong card and I feel that this is absolutely unacceptable. The only advice the guy could give me was "I'm Sorry there is nothing I can do." As this is not the first time I'm having issues with FNB I'm really considering changing banks, and would't suggest anyone "switching" to FNB. In Bank Service is really the worst I've ever experienced.

Company: First National Bank
Country: South Africa
City: Swellendam

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