Standard Bank
Homeloan debit order going off 15days prior?

Our STD Bank bond goes off at the end of every month-as per our debit order arrangement but now STD Bank Homeloans have decided to take it off on the 16th. I work on a commission basis as well as my husband, and we were not aware of this new arrangement. The debit order have OBVIOUSLY bounced as we DO NOT get bonus over December.
I expect STD Bank to provide me with a letter to explain that this was STD BANK's fault and not ours as this will have a negative impact on our credit score at the banks. Furthermore we expect STD Bank to reimburse us with the unpaid debit order charges which we now will need to pay

Kind Regards

Company: Standard Bank
Country: South Africa
City: Homeloans

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