Nedbank
Nedbank Greenback misleading communication

Maybe Nedbank in general must learn to either send it's customer proper respond or DO NOT SEND it at all if it's MISLEADING. I was told that my request will be processed in 48 hours of which that message was sent to me on: 13 December 2013 and today... it's 18 December 2013 and still my request has not been processed. What amazes me is that they say they are good at what they do... I still have to see that.

To make things further interesting, when I call the contact department... I spoke to Londiwe Makhoba who was so unfriendly during our communication and I asked myself that through such 1st line staff communication, will they make it... to be the best in South Africa... I still have to see that.

Nedbank Limited, there're lot of components that you need to improve on for you to be the best bank in South Africa and if I were to mention a few: (1) Proper communication to your clients, (2) 1st line staff that understands that clients pays their salary... not staff member who thinks that...

Reference # 66226585

What stoke me was that she proudly said you can call my boss!!! This was the indication that she does not really value clients... If I was your boss... I would have..

Company: Nedbank
Country: South Africa
City: Greenback Reward

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